Shipping & Returns

 

Shipping Information

Domestic shipping charges for supply orders:

We will be charging $12.00 flat rate shipping on all orders up to $200.00.  Orders above $200.00 shipping will be free.

Domestic shipping Charges for Custom bags:

We will be charging $12.00 flat rate shipping on all orders up to $200.00.  Orders above $200.00 shipping will be free.

International Shipping Charges: 

All orders from international customers shipping will be calculated on a per order basis and invoiced separately via email. 

Shipping

We are temporarily experiencing a high volume of orders expect 6-8 weeks minimum for your one of a kind creation.

Processing Time for Supplies:

We will process and ship all supply orders as quickly as possible.  Any delays due to a hold up with our manufacture will be immediately communicated.  

Processing time for custom bags:

We make each item to order, care and precision goes into every detail. 

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

Canada: 6-8weeks

United States: 6-8 weeks

North America: 6-8 weeks

Europe: 8-10 weeks

We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Custom Bagfitters is not responsible for lost, stolen or damaged by the carrier items.  Damage Disputes can be opened by the recipient with USPS,Fed X or UPS. 

 

Easy Returns & Exchanges

We gladly accept returns on non-custom items, just contact us within: 3 days of delivery

Ship items back to within: 7 days of delivery

We don't accept exchanges or cancellations, but please email us at info@custombagfitters.com if you have any problems with your order.

The following items can't be returned or exchanged

• Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.